Email Service: Outgoing Mail Problem Resolved

UPDATED: 1/18/13 6:08 p.m.

The outgoing email functionality in the email service has been resolved, and emails may now be sent as normal.

Thank you for your patience as we worked to address this issue. email support can be contacted at (800) 322-2303 ext. 7321. Regular office hours are 8am to 4 pm ET weekdays.  If you call after business hours, please provide a phone number where we can reach you.

Our spam-virus filtering service has notified us that a account has been compromised and that is was necessary to interrupt email service to resolve this problem.

In the meantime, email subscribers will not be able to send mail from their account. If you attempt to send an email from your address it will bounce back to you.

Your incoming email is still available and you will be able to receive messages, and to read your incoming mail on your computer, mobile device, or the Webmail page.

 This notice will be updated as soon as we have more information available. We apologize for the inconvenience.

  1. Ari Schwartz says:

    I cannot send email from my home. I use Comcast and outlook. My IT person at work told me that I need a new outgoing code from you

  2. Frank Fortin says:

    The problem is now resolved, and outbound emails are enabled. Coincidentally, a link to this message was indeed posted on the home page of the MMS website this afternoon, at the same time we sent the email to subscribers.

  3. Roger Spingarn says:

    I did not get any email on 1/18, until nearly 6 pm. Can you send me any mail on that was received but not forwarded to me?

    It would have been helpful to post the prognosis for today’s problem on the website, otherwise users don’t know if any problems will be addressed before 1/22.

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