Tips for Using the New Massmed.Org Member Email Service

Due to the updates applied to the MMS member email service during the week of June 4, some aspects of the system have changed. The following tips may help you through the transition process to the new system.

Password

  • Your password must meet new requirements for complex passwords
  • It must contain at least 6 characters and not more than 30.
  • It must contain at least 1 lower case letter, 1 number, and 1 uppercase letter or special character (Examples of special characters: % $ # @ & * ^).

How to check if your password meets the complexity requirements

  • Go to the Webmail page.
  • Log into your account.
  • If your password does not meet complexity requirements you will be asked to change it.
  • After changing the password you will see your inbox.

If you change your password on the Webmail page you must change your password in all other methods you use to access your email: Your iPhone, iPad, tablet, mobile device, and other email programs.

If you try to login multiple times with an incorrect password the system will lock you out. You must then contact MassMedNET support for assistance.

If your mail does not appear in mailbox

Mailboxes were re-indexed during the upgrade and may take some additional time to load completely.  Options:

  • Log into Webmail.
  • From the inbox, click “refresh mail.”
  • If you are using Internet Explorer version 8 or version 9: Click TOOLS then COMPATIBILITY VIEW SETTINGS. Be sure that “Display all websites in compatibility view” is not checked.

If you need additional assistance with your account please contact massmed.org support at (800) 322-2303 ext. 7321. If you need help and call outside normal business hours, please leave a message with your phone number and we will get back in touch with you.

  1. Al says:

    Emails are not loading again. The same problem as last week.

  2. David says:

    New interface seems buggy. It twice froze while sending messages and once randomly closed the application when I tried to delete a message. Are others experiencing this?

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